Privacy Policy

Last Updated: June 16, 2026.

Introduction

Qbet Casino (hereinafter "we", "us", "our", or "the Company") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, and disclose information when you use our website, services, and products.

We are committed to full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. As we operate in the United Kingdom, we ensure that your personal information is processed in accordance with these standards, ensuring your data is handled lawfully, fairly, and transparently.

By accessing or using our services, you acknowledge that you have read and understood the terms of this Privacy Policy.

Data Controller

For the purposes of the UK GDPR, the Data Controller is the entity operating Qbet Casino. If you have any questions, concerns, or requests regarding the processing of your personal data, you may contact our Data Protection Office at [email protected].

The Information We Collect

To provide our gaming services, manage your account, and fulfill our legal obligations, we collect the following types of information:

3.1 Personal Identification Information

When you register an account, we require information such as your full name, date of birth, residential address, email address, and telephone number. We also collect documentation for identity verification (KYC), which may include copies of your passport, driver’s license, or utility bills.

3.2 Financial and Transactional Information

We collect details related to your payments and gaming activity. This includes deposit methods, withdrawal requests, transaction history, bank account details, or e-wallet identifiers. This data is strictly used to facilitate financial transactions and monitor for fraudulent activity.

3.3 Technical and Usage Data

When you visit our website, we automatically collect technical information, including your IP address, browser type, device information, operating system, and data about your browsing behavior (e.g, pages visited, duration of sessions, and clicks). This is often collected through cookies and similar tracking technologies.

3.4 Communication Data

We keep records of correspondence when you contact our customer support team via email, live chat, or telephone.

How We Use Your Information

We process your personal data for the following lawful bases and purposes:

4.1 To Perform Our Contract with You

We use your data to create and manage your account, process your wagers, manage your deposits and withdrawals, and provide the gaming services you requested.

4.2 To Comply with Legal Obligations

As a regulated entity, we are required to comply with strict anti-money laundering (AML) laws and "Know Your Customer" (KYC) requirements. We use your data to verify your identity, perform age checks, and prevent fraud or illicit activities.

4.3 Legitimate Interests

We process data to improve our service quality, monitor website performance, secure our systems, and detect potential security breaches. We also use data to provide personalized offers (if you have opted in) and for internal statistical analysis.

4.4 Legal Claims and Regulatory Compliance

In certain instances, we may need to use your personal information to exercise or defend legal claims or to fulfill requests from regulatory bodies, such as the UK Gambling Commission.

Disclosure and Sharing of Information

We do not sell your personal data. However, we may share your information with third parties under specific conditions:

  • Service Providers: We engage third-party service providers (e.g, payment processors, ID verification providers, IT infrastructure hosts, and marketing platforms) who process data on our behalf under strict confidentiality agreements.
  • Legal Requirements: We may disclose your data if required to do so by law, regulation, or court order, or to cooperate with law enforcement or regulatory authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of our assets, personal data may be transferred to the new owner.
  • Fraud Prevention: We may share data with anti-fraud agencies or credit reference agencies to verify information and prevent illegal activities.

International Data Transfers

If your personal data is transferred to a country outside the United Kingdom or the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the Information Commissioner’s Office (ICO), to ensure your data receives a level of protection equivalent to UK law.

Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or regulatory requirements. Generally, we keep your account information for a minimum of five to seven years after you close your account to comply with UK gambling and anti-money laundering regulations.

Your Rights

Under the UK GDPR, you have several rights regarding your personal information:

  • Right of Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You can request the correction of inaccurate or incomplete information.
  • Right to Erasure (Right to be Forgotten): You can ask us to delete your data under certain circumstances (note that this may not apply if we are legally obligated to retain it).
  • Right to Restriction of Processing: You can ask us to limit how we use your data.
  • Right to Data Portability: You may request to receive your data in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to our processing of your data, particularly for direct marketing purposes.

To exercise these rights, please contact us at [email protected]. We will respond to your request within the statutory timeframe mandated by UK law.

Security Measures

We implement robust technical and organizational security measures to protect your personal data from unauthorized access, loss, misuse, or alteration. These measures include encryption (such as SSL/TLS), firewalls, secure servers, and regular internal audits. While we strive to protect your data, please remember that no method of transmission over the internet is completely secure.

Cookies

Our website uses cookies and similar technologies to enhance your user experience. Cookies allow us to remember your preferences, keep you logged in, and analyze traffic on our site. You can manage your cookie preferences through your browser settings, though disabling some cookies may limit your ability to use certain features of the site.

Responsible Gambling and Player Protection

We are committed to promoting responsible gambling. As part of our obligations, we monitor player behavior to identify signs of problem gambling. If we identify such patterns, we may process your data to implement protective measures, such as account limits or self-exclusion, in line with UK regulatory requirements. We may also share information with responsible gambling organizations if it is deemed necessary for your safety.

If you or someone you know is struggling with gambling, please reach out to professional helplines available within the UK, such as GamCare or the National Gambling Helpline.

Children and Minors

Our services are strictly for individuals aged 18 and over. We do not knowingly collect information from children. If we discover that a person under the age of 18 has provided us with personal information, we will take immediate steps to close the account and delete the associated data.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our internal business practices. When we make significant changes, we will notify you through our website or via email. We encourage you to review this policy periodically.

Contacting the Regulator

If you have concerns about how we handle your data and you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK's independent authority set up to uphold information rights.

For any privacy-related inquiries, please contact our team at [email protected].